For all service related queries
Write in from your registered email address so we can verify your account faster.
Reporting a fraudulent transaction
If you see a transaction you did not authorise, act immediately. Do not wait for a reply before securing your account.
- Call 022-48930368 and tell us it is a suspected fraudulent transaction, so it is escalated straight away.
- Email member@dezerv.in with the transaction date, amount, and reference number.
- Change your password and sign out of any devices you do not recognise.
Dezerv will never ask you for your password, OTP, or PIN. If someone claiming to be from Dezerv asks for these, it is not us. Read our Fraud Notice.
What to include
- Your registered name, email address, and mobile number
- What happened, and when you first noticed it
- The transaction date, amount, and reference number, if applicable
- Screenshots of the screen, statement, or message in question
- Your earlier complaint reference number, if you are escalating