[ Last Updated: November 3, 2022
) that apply to any registered user or individual ( “User”/ “You” / “Your”
) who has access / browses / uses any of the Platform (defined below
) / Account (“defined below”
) / Services (defined below
) of (i) Dezerv Investments Private Limited (“DIPL
”) a private limited company incorporated under the Companies Act, 2013 (CIN U65999MH2021PTC358833) which is engaged in providing wealth management services and is (a) a portfolio manager bearing registration no. INP000007377 with SEBI; (b) a registered stock broker bearing registration no. INZ000303136 with SEBI; (c) a category I AIF – VCF – Angel fund (Dezerv Innovation Fund) bearing registration no. IN/AIF/22-23/1066 with SEBI and; (ii) Dezerv Distribution Services Private Limited, (“DDSPL
”) a private limited company incorporated under the Companies Act, 2013 U65999MH2021PTC358833) which is an AMFI Registered mutual fund distributor with ARN 248439; and (iii) includes all present and future Affiliates of DIPL and DDSPL respectively. The term “Affiliate”
means with respect to an entity the holding company, subsidiaries and associate companies and shall include any other entity, individual, firm, or corporation, directly or indirectly, through one or more intermediaries, controlling, controlled by, or under common control of such entity (collectively referred to as “Dezerv Group
” and also variously referred to as “Dezerv”/ “Company”/ “We”/ “Our”/ “Us”
) which is owned, operated and maintained by Dezerv, or before accessing any material or information through the Platform.
By accessing / browsing / using the Platform and/or Services and/or opening an account with Dezerv ( “Account”
Your access and usage of the Platform / Services / Account will be subject to Your compliance with all the terms and conditions set forth herein:1. Platform Services
Dezerv will provide You access to its Platform for such services offered on the Platform from time to time (“Services
”) which may include:
a. Managing Your portfolio as per the investment objectives and restrictions, if any, stated in the agreement entered with You as well as in accordance with the SEBI (Portfolio Managers) Regulations, 2020;
b. buying, selling, retaining, exchanging or otherwise dealing in any investments, place deposits, subscribing to issues and offers for sale and accept placing, of any investments, effect transactions in any markets, taking day to day decisions in respect of Your funds;
c. facilitation of subscription and redemption of mutual fund units by transmitting Your money and instructions to the relevant Asset Management Companies ( “AMC”
) through Your Account;
d. facilitation of non-financial transactions which will include services such as changes in my information recorded by the AMCs;
e. provision of information and offer documents of all mutual funds available through its platform along with recommendation of mutual funds for specific asset classes;
f. responding to Your queries relating to Your Account and acting as Your point of contact for various AMCs; and
g. any other services provided by Dezerv, which is incidental to, or connected with portfolio management services, investment management services or distribution of mutual fund investment services or any other allied services.2. Compliance with Law
a. In order to avail Our Services, you must register on the Platform.
b. Registration on the Platform happens by linking your mobile number and signing up on the Platform.4. Eligibility for Registration
b. Dezerv shall use/rely on the information furnished by You to verify Your eligibility.
c. Dezerv shall bear no responsibility in case the information provided by You is incorrect/dishonest/fraudulent or a misrepresentation.5. Provision of Services
You acknowledge and agree that, for the provision of Our Services:
a. Your access is associated with a username and password (together “Login Credentials”
). You are solely responsible for the security of Your Login Credentials. Dezerv shall not be held liable for carrying out any instructions placed from Your account utilising Your Login Credentials which may be unauthorized due to any reason including an information leak or security breach on Your part.
c. You are fully aware of and understand the risks associated with availing of online Services through internet including the risk of misuse and unauthorised use of Your Login Credentials by a third party and the risk of a person hacking into the Your account on the Platform and unauthorisedly routing orders on Your behalf through the Platform.
e. Any material downloaded or otherwise obtained through the Platform is done at Your own discretion and risk and You are solely responsible for any damage to Your device or loss of data that results from the download of any such material. Any sort of graphical representations, recommendations, feedback and reviews, provided on the investment platform, are in no way a guarantee for the performance of the securities, mutual funds and other financial products.
f. Other than as expressly set out herein, neither Dezerv nor any of its service partners, as the case may be, make any specific promises about the Services provided. The Services are provided ‘as is’ or on a “as available” basis.
g. Your bank may charge You a fee for facilitating transactions, or for failing to maintain sufficient balance to make an investment from Your bank account. Dezerv does not levy nor does it receive those charges.
h. As per Your instructions We will process Your investment on the same day if received before the cut-off times, subject to the norms followed by AMCs relating to receipt of investment funds. If not, they will be processed on the next business day. Dezerv may specify cut-off times earlier than the times specified by the AMC/SEBI.
i. Mutual fund investments are subject to market risks and You are requested to read all relevant scheme documents issued by the AMC, such as Offer Document, Scheme Information Document, Statement of Additional Information, Key Information Memorandum (“Offer Documents”) carefully before investing. You understand that the past results of a mutual fund are not a guarantee to its future performance.
j. You will seek independent financial planning, legal, accounting, tax or other professional advice before investing or withdrawing.6. Access to Your accounts on third-party sites
a. Any Login Credentials can be reset by You at any point of time.
b. You can reset the password by selecting the ‘Forgot Password’ link under the login area. As soon as You select the ‘Forgot Password’ link, a reset link is sent to Your registered email address.
c. You can change / update / reset your email-addresses or LinkedIn account details by sending an email to our customer care at email@example.com. Customer Care
Name - Neil Mendonca
Email - firstname.lastname@example.org. Customer Communications
c. You certify, warrant and represent that the telephone numbers and/or email addresses and any other information that you have provided to us are Your own and not someone else's and are true, accurate, current and complete. You represent that you are permitted to receive calls at each of the telephone numbers You have provided to Us and emails at each of the email addresses You have provided Us. You agree to notify us whenever you stop using a particular telephone number(s) and/ or WhatsApp number and/or email address (es).11. Links to Other Third – Party platforms and collection of information
Dezerv may link You to other third-party platforms that may collect Your Personal Information and aid Dezerv in providing Services. Dezerv uses third-party vendors/service providers/agents for functions such as but not limited to concluding know-your customer (“KYC
a. You do not have ownership of any intellectual property rights, including branding or logos of Dezerv and You shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through Dezerv, except that which You may download for personal, non‐commercial use.
b. All of the content on the Platform, including, without limitation, all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, trademarks, tradenames, copyright, emails, SMS’s and WhatsApp communication ("Contents"), constitute Our intellectual property. Dezerv and its licensors, if any, are the sole owners of the underlying software and source code associated with the Product and all the trademarks, copyright and any other intellectual property rights of any nature in the Platform.
c. In case You believe that the Platform violates Your intellectual property, You must promptly notify Us in writing at email@example.com. These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by You may result in the termination of Your access to the Platform.13. Indemnity
b. Dezerv will have the right to participate in any defence by you of a third-party claim related to Your access / use of the Platform / Services / Account, with counsel of its choice and its expense.
d. You must receive Dezerv Group’s prior written consent regarding any related settlement in any claim against Dezerv Group.14. Limitation of Liabilities
a. In no event will Dezerv Group be liable for any action performed or omitted to be performed or for any errors of judgment in relation to Your Account.
b. You agree and will not hold Dezerv Group responsible for any loss, notional or otherwise, incurred because of (i) delays either at the bank, bank payment systems or Registrar and Transfer Agency or AMC; or (ii) rejection of Your instructions by the Bank, Registrar and Transfer Agency or AMC; (iii) processing of instructions authenticated by Your Login Credentials; (iv) Non-availability or non-accessibility of the website, electronic payment gateway, telephone(s); (v) any inaccuracy or typographical error on the website; (vi) reduction in the value of Your investments made through the Platform (vii) any trading losses, cost of damage incurred by the User caused due to relying on investment information, research opinions or advice or any other material/information whatsoever on the Platform, literature, brochure or promotional material issued by Dezerv Group or any other agency appointed/authorised by Dezerv Group.15. Governing Laws and Jurisdiction
a. If and when you are desirous of having Your Account terminated, You are requested to access the “delete account” tab on the Platform.
c. Dezerv, at its sole discretion, may close Your Account for non-compliance with this Term of Use or any applicable laws.19. Miscellaneous
b. Neither You or Dezerv may assign or otherwise transfer the rights under this Agreement without written consent of the other.
c. In the event, Dezerv is of the opinion or informed about any fraudulent transaction/ violation of policies, Dezerv will have the exclusive right to block / freeze such account until further course of action.
The name and contact details of the Grievance Officer to handle any complaints in relation to the Platform / Services / Account are provided below:
Name - Neil Mendonca
Email - firstname.lastname@example.org