Terms of use


[ Last Updated: August 26, 2021 ]

This page contains the terms and conditions ( “Terms of Use” ) that apply to any registered user or individual ( “User”/ “You” / “Your” ) who has access / browses / uses any of the Platform (defined below ) / Account (“defined below” ) / Services (defined below ) of Dezerv Investments Private Limited ( “Dezerv”/ “Company”/ “We”/ “Our”/ “Us” ), which is an AMFI registered mutual fund distributor ( “ARMFD” ) and provides services incidental thereto.

Please read the Terms of Use and Privacy Policy carefully before registering on the website, https://www.dezerv.in ( “Platform” ) which is owned, operated and maintained by Dezerv, or before accessing any material or information through the Platform.

By accessing / browsing / using the Platform and/or Services and/or opening an account with Dezerv ( “Account” ), You accept and agree to be bound and abide by these Terms of Use, and Our Privacy Policy, each of which is available on Our Platform for Your reference. If You do not want to agree to these Terms of Use or the Privacy Policy, You must not access / browse / use the Platform, the Services and the Account.

The Company retains an unconditional right to modify or amend this Terms of Use without any requirement to notify You of the same. Any such amendments shall be effective immediately. You can check when the Terms of Use was last modified or amended by referring to the “Last Updated” legend at the top left corner of this page. It shall be Your sole responsibility to check this Terms of Use periodically for any modification or amendments. Your acceptance of the amended Terms of Use by continued use of Our Platform / Services shall signify Your consent to such modification or amendments and to be legally bound by the same.

The following terms, including the terms of the Privacy Policy appended to this Terms of Use, record understanding and arrangement in relation to the Services being offered by Us and availed by You as per Your investment preferences.

Your access and usage of the Platform / Services / Account will be subject to Your compliance with all the terms and conditions set forth herein:

1. Platform Services

Dezerv will provide You access to its Platform for distribution of mutual fund investment services ( “Services” ) which include:

a. facilitation of subscription and redemption of mutual fund units by transmitting Your money and instructions to the relevant Asset Management Companies ( “AMC” ) through Your Account;

b. facilitation of non-financial transactions which will include services such as changes in my information recorded by the AMCs;

c. provision of information and offer documents of all mutual funds available through its platform along with recommendation of mutual funds for specific asset classes;

d. responding to Your queries relating to Your Account and acting as Your point of contact for various AMCs.

2. Compliance with Law

You agree to provide true and correct information to Us in a timely manner. You provide Your consent to carry out verifications and validations of information and instructions provided by You on our platform. Investments made through Your Account shall be from Your verified bank account (primary holder’s bank account where such account is a joint account), from legitimate sources and You confirm that You are a resident Indian and will remit funds from Your resident account in accordance with applicable law. You may only access the Platform / Services / Account for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, rules, and regulations pertaining to Your access and/or use of the Platform / Services / Account. You represent and warrant that You are competent and eligible to enter into a legally binding agreement and be bound by these Terms of Use. Further, Dezerv shall carry out all activities that are required to fulfil its regulatory obligations for the provision of Services.

3. Registration on the Platform

a. In order to avail Our Services You must register on the Platform.

b. Registration on the Platform happens solely by receiving an invitation ( “Invite” ), for which You can apply on the Platform by linking/connecting/integrating your LinkedIn account or your work email addresses and signing up on the Platform using a third party application.

c. If We are of the opinion that you qualify for availing Our Services, We will send you the Invite.

d. The provision of the Invite is at the sole and absolute discretion of Dezerv.

e. The Invite will be non-transferable, and only the User who has received the Invite shall be permitted to use Our Services. Dezerv shall not be liable for any loss or damaged caused by any unauthorized use of the Invite or use of the Invite by any individual other than the User for whom the invite was intended or in violation of any provisions of this Terms of Use.

4. Eligibility for Registration

a. Subject to the provisions of Terms of Use, only residents of India, who have received an Invite from Us and are individual / natural persons who can enter into legally binding contract under Section 11 of the Indian Contract Act, 1872 shall be eligible to use Our Services and transact on the Platform.

b. Dezerv shall use/rely on the information furnished by You to verify Your eligibility.

c. Dezerv shall bear no responsibility in case the information provided by You is incorrect/dishonest/fraudulent or a misrepresentation.

5. Provision of Services

You acknowledge and agree that, for the provision of Our Services:

a. Your access is associated with a username and password (together “Login Credentials” ). You are solely responsible for the security of Your Login Credentials. Dezerv shall not be held liable for carrying out any instructions placed from Your account utilising Your Login Credentials which may be unauthorized due to any reason including an information leak or security breach on Your part.

b. You shall immediately inform Dezerv, through email address mentioned under Customer Care under this Terms of Use, of any unauthorised use of Your Login Credentials with full details of such unauthorised use including the date of such unauthorised use, the manner in which it was unauthorisedly used, the transactions effected pursuant to such unauthorised use, etc.

c. You are fully aware of and understand the risks associated with availing of online mutual fund trading services through internet including the risk of misuse and unauthorised use of Your Login Credentials by a third party and the risk of a person hacking into the Your account on the Platform and unauthorisedly routing orders on Your behalf through the Platform.

d. You shall request Dezerv, through email address mentioned under Customer Care under this Terms of Use, to block the Account and change the passcode immediately for the Account, if your Device has been lost or stolen or report of unauthorised login/ transaction.

e. Any material downloaded or otherwise obtained through the Platform is done at Your own discretion and risk and You are solely responsible for any damage to Your device or loss of data that results from the download of any such material. Any sort of graphical representations, recommendations, feedback and reviews, provided on the investment platform, are in no way a guarantee for the performance of the securities, mutual funds and other financial products.

f. Other than as expressly set out herein, neither Dezerv nor any of its service partners, as the case may be, make any specific promises about the Services provided. The Services are provided ‘as is’ or on a “as available” basis.

g. Your bank may charge You a fee for facilitating transactions, or for failing to maintain sufficient balance to make an investment from Your bank account. Dezerv does not levy nor does it receive those charges.

h. As per Your instructions We will process Your investment on the same day if received before the cut-off times, subject to the norms followed by AMCs relating to receipt of investment funds. If not, they will be processed on the next business day. Dezerv may specify cut-off times earlier than the times specified by the AMC/SEBI.

i. Mutual fund investments are subject to market risks and You are requested to read all relevant scheme documents issued by the AMC, such as Offer Document, Scheme Information Document, Statement of Additional Information, Key Information Memorandum (“Offer Documents”) carefully before investing. You understand that the past results of a mutual fund are not a guarantee to its future performance.

j. You will seek independent financial planning, legal, accounting, tax or other professional advice before investing or withdrawing.

6. Access to Your accounts on third-party sites

You understand and acknowledge that upon using the Platform, You authorize Us to access Your accounts on third-party sites to retrieve Your information for providing You Services under the Terms of Use. For all intents and purposes hereof. You agree that such third parties shall be entitled to rely on the foregoing authorization, agency granted by You.

7. Login Credentials

a. Any Login Credentials can be reset by You at any point of time.

b. You can reset the password by selecting the ‘Forgot Password’ link under the login area. As soon as You select the ‘Forgot Password’ link, a reset link is sent to Your registered email address.

c. You can change / update / reset your email-addresses or LinkedIn account details by sending an email to our customer care at service@dezerv.in

8. Customer Care

If You have any complaints or queries regarding Your Account on the Platform, or the registration process on the Platform or You need to communicate any information to Dezerv required under these Terms of Use or have any other query regarding Dezerv and its Services , please contact:

Name - Neil Mendonca

Email - service@dezerv.in

9. Customer Communications

a. Accepting these Terms of Use, implies Your express consent to be contacted by Us, Our agents, representatives, affiliates, or anyone calling on Our behalf at any contact number, or physical or electronic address provided by You while registering Your Account. You further agree to Us contacting you in any manner, including without limitation, SMS messages (including text messages), calls using pre-recorded messages or artificial voice, calls and messages delivered using auto telephone dialling system or an automatic texting system, and notifications sent via the Platform. Automated messages may be played when the telephone is answered, whether by You or someone else. In the event that an agent or representative calls, he or she may also leave a message on Your answering machine, voice mail, or send one via SMS.

b. You express consent in being contacted by Us through WhatsApp messages, broadcasts, and notifications, calls including but not limited to forwarded WhatsApp messages, automated messages, and voice notes by Us or our affiliates, agents, service-providers, representatives. All communication through WhatsApp from Us would adhere to WhatsApp India’s Privacy Policy and WhatsApp India’s Terms of Terms of Service.

c. You certify, warrant and represent that the telephone numbers and/or email addresses and any other information that you have provided to us are Your own and not someone else's and are true, accurate, current and complete. You represent that you are permitted to receive calls at each of the telephone numbers You have provided to Us and emails at each of the email addresses You have provided Us. You agree to notify us whenever you stop using a particular telephone number(s) and/ or WhatsApp number and/or email address (es).

10. Links to Other Third – Party platforms and collection of information

Dezerv may link You to other third-party platforms that may collect Your Personal Information and aid Dezerv in providing Services. Dezerv uses third-party vendors/service providers/agents for functions such as but not limited to concluding know-your customer (“KYC”) obligations, onboarding customers, customer analytics, payment gateways, digital signatures. You acknowledge and understand that by clicking on the links You have provided your consent to use the third-party platforms and that Dezerv does not control the third-party platforms. These third-party service providers may have their own terms of use governing the usage of their platform which You may be subject to. This Terms of Use does not govern any interaction with or usage of the platforms of these third-party providers. You are advised to review the Terms of Use of these third-party service providers.

11. Intellectual property

a. You do not have ownership of any intellectual property rights, including branding or logos of Dezerv and You shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through Dezerv, except that which You may download for personal, non‐commercial use.

b. All of the content on the Platform, including, without limitation, all of the page headers, images, illustrations, graphics, audio clips, video clips or text, reports generated, trademarks, tradenames, copyright, emails, SMS’s and WhatsApp communication ("Contents"), constitute Our intellectual property. Dezerv and its licensors, if any, are the sole owners of the underlying software and source code associated with the Product and all the trademarks, copyright and any other intellectual property rights of any nature in the Platform.

c. In case You believe that the Platform violates Your intellectual property, You must promptly notify the Company in writing at service@dezerv.in. These notifications should only be submitted by the owner of the intellectual property or an agent authorized to act on his/her behalf. However, any false claim by You may result in the termination of Your access to the Platform.

12. Indemnity

a. You agree to indemnify, defend, and hold Dezerv, their directors, associates, group, employees and representatives ( “Affiliates” ) harmless from and against any and all losses including reasonable attorney’s fees and expenses, of third parties relating to or arising out of: (i). breach of any of the provisions of Dezerv’s Terms of Use and/or Privacy Policy; or (ii). fraud or dishonesty relating to any transaction by You; or (iii). misrepresentation/fraud/negligence with respect to data and information provided by You; or

b. Dezerv will have the right to participate in any defence by you of a third-party claim related to Your access / use of the Platform / Services / Account, with counsel of the Company choice at its expense.

c. The terms of this provision of Terms of Use will survive any termination or cancellation of this Terms of Use or Your access / use of the Platform / Services / Account.

d. You must receive the Dezerv prior written consent regarding any related settlement in any claim against Dezerv or its Affiliates.

13. Limitation of Liabilities

a. In no event will Dezerv or its Affiliates be liable for any action performed or omitted to be performed or for any errors of judgment in relation to Your Account.

b. You agree and will not hold Dezerv responsible for any loss, notional or otherwise, incurred because of (i) delays either at the bank, bank payment systems or Registrar and Transfer Agency or AMC; or (ii) rejection of Your instructions by the Bank, Registrar and Transfer Agency or AMC; (iii) processing of instructions authenticated by Your Login Credentials; Non-availability or non-accessibility of the website, electronic payment gateway, telephone(s), (iv) any inaccuracy or typographical error on the website; (v) reduction in the value of Your investments made through Dezerv (vi) any trading losses, cost of damage incurred by the User caused due to relying on investment information, research opinions or advice or any other material/information whatsoever on the Platform, literature, brochure or promotional material issued by Dezerv or any other agency appointed/authorised by Dezerv.

14. Governing Laws and Jurisdiction

The Terms of Use shall be governed and construed in accordance with the laws of India without reference to conflict of laws principles. All disputes arising in relation to shall be subject to the exclusive jurisdiction of courts at Mumbai.

15. Severability

If any provision of these Terms of Use is held to be illegal, invalid or unenforceable under any present or future applicable laws: (a) such provision will be replaced with another, which is not prohibited or unenforceable and has, as far as possible, the same legal and commercial effect as that which it replaces; and (b) the remaining provisions of the Terms of Use will remain in full force and effect and will not be affected by the illegal, invalid, or unenforceable provision or by its severance here from.

16. Waiver

Any failure on the part of Dezerv to require performance of any provision of these Terms of Use shall not affect its right to full performance thereof at any time thereafter, and any waiver by Dezerv of a breach of any provision hereof shall not constitute a waiver of a similar breach in the future or of any other breach.

17. Term and Termination

a. If and when you are desirous of having Your Account terminated, You are requested to access the “delete account” tab on the Platform.

b. In case of termination of Your Account in accordance with the Terms of Use; Dezerv will continue to securely maintain a record of Your Personal Information ( defined under Privacy Policy) and Your financial transactions to fulfill regulatory obligations. Dezerv will provide You details of the AMCs in whose mutual fund units You have invested in and will fulfill Your redemption/transfer requests, if required.

c. Dezerv, at its sole discretion, may close Your Account for non-compliance with this Term of Use or any applicable laws.

18. Miscellaneous

a. All notices from the Company will be served by email to Your registered email address or by general notification on the Platform. Any notice provided to Dezerv pursuant to the Terms of Use should be sent to service@dezerv.in

b. Neither You or Dezerv may assign or otherwise transfer the rights under this Agreement without written consent of the other.

c. In the event, Dezerv is of the opinion or informed about any fraudulent transaction/ violation of policies, Dezerv will have the exclusive right to block / freeze such account until further course of action.

19. Grievance Officer

The name and contact details of the Grievance Officer to handle any complaints in relation to the Platform / Services / Account are provided below:

Name - Neil Mendonca

Email - service@dezerv.in

Mutual Fund – Disclosure of Commission

In accordance with the SEBI circular: SEBI/IMD/CIR No. 4/ 168230/09, following are the details of the commission earned by Dezerv Investments Private Limited (dezerv) from various fund-houses, whose products are being distributed:

Scheme Category%
Overnight0.02%-0.15%
Liquid0.02%-0.25%
Ultra Short Duration0.20%-0.50%
Corporate Bond0.20%-0.30%
Credit Risk0.40%-1.00%
Government Bond0.15%-0.25%
Medium Duration0.15%-0.45%
Arbitrage Fund0.20%-0.50%
Index Funds0.04%-0.65%
Focused Fund0.50%-1.50%
Mid-Cap0.75%-1.50%
Small-Cap0.65%-1.75%
Fund of Fund - Domestic0.20%-0.50%
Global - Other0.30%-1.50%
ELSS1.00%-2.00%
Money Market0.05%-0.10%

Note:
The above-mentioned commission is All Trail.

This information collation is on a best effort basis and Income details are updated based on brokerage received from various fund houses

The above commission structure is subject to updation / change from time to time at a sole discretion and agreement between dezerv and the respective fund houses.

Mutual fund investments are subject to market risks, read all scheme related documents carefully.

INVESTOR DOWNLOADS



DISCLOUSRES OF INVESTORS COMPLAINTS

Data for the month ending – May 31, 2022

Sr NoReceived fromPending at the end of last monthReceivedResolved*Total Pending#Pending complaints &gt 3 monthsResolved*Average resolution time ^ (in days)
1Directly from investorsNilNilNilNilNilNil-
2SEBI (SCROES)NilNilNilNilNilNil-
3Other Sourses (if any)NilNilNilNilNilNil-
Grand TotalNilNilNilNilNilNil-

^ Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.

Trend of monthly disposal of complaints

Sr NoMonthCarried forward form previous monthReceivedResolved*Total
1March, 2022NilNilNilNil
2April, 2022NilNilNilNil
3May, 2022NilNilNilNil
Grand TotalNilNilNilNil

** Inclusive of complaints of previous years resolved in the current year.
## Inclusive of complaints pending as on the last day of the year


For investor complaints or Grievances

SEBI SCORES website and App links

Website : https://scores.gov.in/

Google Play: https://play.google.com/store/apps/developer?id=SEBI+SCORES

Apple Store: https://apps.apple.com/in/app/sebiscores/id1493257302

To see our investor grievance policy: click here


Direct Onboarding

Investors can avail the portfolio management services directly from dezerv.
For more details about the Portfolio Manager and direct onboarding option you may refer to the Disclosure Document available on the website or contact us through our investor desk email ID – service@dezerv.in

Disclaimer

Investments in the securities market are subject to market risks and investors should read all the related documents carefully before investing.